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Family updates for retirement homes

Porchnote

Care staff share a photo from the day, and families see it that evening.

What we did
Product planning, Care home research, Design system, UX and UI design, Accessibility
What we delivered
Staff phone app, Family app, Resident tablet, Administrator view
Status
Our own product, in development
Porchnote staff screen ready to post an update
Porchnote family feed showing Grace's week
Porchnote family feed in dark mode

The problem

When a parent moves into a retirement home, their family often hears very little between visits. Staff would like to share the good moments, but they're busy, usually have one hand free, and have to respect which residents agreed to be photographed.

What we did

We designed the staff side first, because if posting is a chore nobody will do it. Take a photo, tag who's in it, write a line and post. Residents without photo consent can't be tagged, so staff don't need to check a list. Families get a quiet weekly feed, and residents get a large-print tablet view of their day.

The result

The design is done: 29 screens across four apps, in light and dark mode, using a typeface made for people with low vision. Porchnote is now moving into development.

Built for a busy shift

Posting an update takes a few taps and works with one hand.

Consent is automatic

If a resident hasn't agreed to photos, their name simply isn't available to tag.

Easy to read

The resident tablet uses large type and big buttons, sized for older eyes and hands.

Want something like Porchnote?

Pick what you need and we'll take it from there. Rough ideas are fine. If we're not the right fit, we'll tell you and point you somewhere better.

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