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Virtual psychiatric practice

WellSide Behavioral Health

Patients book a video visit, see what it will cost and fill in their forms before the first call.

What we did
UX and UI design, Web development, Online booking, Patient portal, Video visits
What we delivered
Practice website, Four-step booking with a cost estimate, Insurance or private pay, Patient portal, Provider portal, Secure video visits
Status
Live at wellsidebehavioralhealth.com
Visit wellsidebehavioralhealth.com
WellSide Behavioral Health homepage with Book appointment and Use insurance buttons

The problem

Wulaimot Akindele, a board-certified psychiatric nurse practitioner, wanted to see patients by video. She needed people to be able to book, find out what they'd pay and sign their forms without a phone call, and she needed one place to see her day.

What we did

We wrote the site the way she talks to patients: plainly, and without pressure. Booking takes four short steps and shows a cost estimate before anyone creates an account. Patients can use their insurance or pay privately. Intake and consent forms change with each answer, and the visit itself happens in the browser, so nobody has to install an app.

The result

WellSide is live and taking new patients. Someone can go from the homepage to a booked video appointment in one sitting, with their paperwork done, and Wulaimot sees appointments, forms and insurance details in her provider portal instead of an inbox.

Cost before commitment

Patients see an estimate before they create an account, whether they use insurance or pay privately.

Forms that skip what doesn't apply

Intake questions branch on earlier answers, so each patient only sees what's relevant to them.

Video in the browser

Visits run on a secure video link. Patients click once to join.

From strategy to launch, the team delivered beyond our expectations. They truly understood our brand and built a digital experience that reflects the care and professionalism we stand for.
Moronke AkindeleGeneral Manager, WellSide Behavioral Health

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